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CX panel in Kigali

I participated to a Panel on Customer Experience at the DoFinanceLive conference in Kigali today.  My intervention can be summarized as follows: Customers are looking for simple and convenient solutions. The differentiator will be the way Customers are engaged.  Digital engament is not a cost but a profit center,  Banks should leverage on data analytics,…

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My village is a Blockchain

In my village, everyone knows about everything. Everyone knows the owners of each land, each house, each domestic animal, each livestock… When selling a property, all the elders of the village have to witness. And this applies to any other type of exchange or transaction. My people’s memory is so good that they can always…

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Le e-gouvernement, une solution pour la Guinée?

Je suis très optimiste en l’avenir de mon cher pays. La République de Guinée atteindra l’état de prospérité dans les années qui suivent. Nous devons cependant avoir quelques mesures en place. Vous savez certainement mieux que moi ce dont il s’agit. Les politiciens se battent pour défendre leurs idées. D’aucuns pensent à la promotion de…

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Dear Banks… do not ignore UX

Customers are now king by the fact not just in theory. They now have lot of choices regarding banking services. Banks will now compete hardly to be the favorite choice by providing the right services in very attractive ways at the right places to the right customers. Banks that have understood now try to bring banking where customers…

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LITTLE ABOUT FINANCIAL INCLUSION OF THE POPULATIONS

According to the World Bank, around 2 billions people don’t use formal financial services and more than 50% of adults in the poorest households are unbanked. Financial inclusion consists in making accessible financial services at low-cost to the unbanked, underbanked or low income earner populations like farmers, dockers, … That’s about 60 to 70% of…

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Tomorrow Banking…

I woke up, my windows stores opened automatically. Water started flowing in the bathroom at the temperature I pre-selected. I get a shower. Head to the wardrobe, some clothes are proposed to me based on my appointment type. Today I’m going to my bank. I dress up and go to the kitchen. My tea is…

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Our lives are coded…

I’m in love with technology since I was a kid. The love is becoming more and more stronger. Stronger than Romeo and Juliet’s. lol… There is usually a say that “a man in love is a blind man” or “a lover can’t be wise and a wise can’t love”. I decided to take a step…

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E-commerce and M-commerce : Strategy for Africa

Commerce is the activity that involves the buying and selling of goods and services. We have 2 major commerce categories Traditional commerce Electronic and mobile commerce Traditional commerce is simply the business of purchasing and selling goods and services without the use of electronic and digital interfaces. E-commerce and m-commerce: The business of buying and…

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When will cash disappear?

In the northern part of Amsterdam, retailers don’t accept cash anymore… unbelievable right? Not really! At the last Davos Forum, it was brought out that the transition to a cashless society has started. Majority of countries are introducing a maximum amount limit for cash payment. However, the speculation on currencies should lead to a unique…

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A brief on Big Data…

Before now, Data were generated generally by users at work. Then internet users also started generating contents (blog, facebook, instagram, …) which make it to have, machines are also generating data… how to handle such amounts of data? Most of the time, those data are really valuable for the users that creates them and those The traditional way to store…

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